Living Malaysian Hospitality

Cabin Crew Graduation Ceremony for Initial Cabin Crew Group 02/2010

Fri, 30 Jul 2010 08:57:00 GMT

By: Herni Azura Hashim (Inflight Services, Cabin Crew Training & Standards)

A graduation ceremony was held on 22nd June 2010 for our Initial Cabin Crew Group 02 / 2010. The ceremony was held at the Malaysia Airlines Academy Auditorium. The ceremony began with a speech by Puan Hayati Dato’ Ali, General Manager Inflight Services followed by a certificate presentation. The special awards for the ‘Best Examination Results’ went to Flight Stewardess Jasmin Tsai while the ‘Best Overall Trainee’ went to Flight Steward Bahari Pandak. Congratulations to all trainees for making through the 78 days of training and also to the organising committee in making the graduation ceremony an immense success!

Cabin Crew Ping Pong Tournament 2010

Thu, 29 Jul 2010 10:48:00 GMT

By: Thiagarajah Nesan (Inflight Services, Cabin Crew Line Operations)

Cabin Crew Sports Council/MH Juaras organized a Cabin Crew Ping-Pong Tournament 2010 in April 2010. The event took place in Kelab Sukan MAS building in SZB Hub. It turned out to be a successful event.

A total of 50 people turned up as early as 0730hrs at KSM that morning and 30 players registered for the game. Breakfast and lunch were sponsored by MH Juara CCLOPS. The food was catered by MHUB Caterers, a five star caterer in the region. Everyone enjoyed the Nasi Lemak with telor mata and condiments. Tea and coffee were also provided.

The game was set in round-robin style with winner and losers pools. Nine teams competed to win the ancient game of fast-ball. The logistics and secretariat were assisted by the Malaysia Airlines Table-Tennis Club (MATTC). The game started with a welcome speech by our MATTC Chairman, En. Azmi Azizan, AGM for MAS Property.

The tournament was made loud and clear by our fun filled MC for the event, LSS Rozania who kept the game on the move with lots of announcements. Everyone who took part enjoyed themselves immensely. All the players displayed great skill and “art of war’ through-out the tournament. They performed like professionals and amazed the MATTC officials. It looks like this is going to be a yearly event. Besides performance, everyone looked good with the specially designed t-shirt for this tournament. The t-shirt is also sponsored by MH Juara CCLOPS.

Chidren were also entertained with balloons shaped and designed by CS Ginger Lim, to their liking. GM of Inflight Services Puan Hayati Dato Ali also dropped by to support and cheered for the players. She also enjoyed watching the players in action displaying their talents in ping-pong.

Lunch was served at 1230hrs. Fried rice with fried chicken, fruits and orange cordial were just in time to fill the hungry crowd. Although, we had Champions and runners-ups, everyone was a winner. The event was smooth and joyful. Thanks to the spouses and children whom came to support.

A memento was presented to MATTC Chairman, En. Azmi and his team for their support given during the tournament. The tournament was made possible by individuals who had committed their precious time and great deal of effort. It is worth to mention their names here:

FS THIAGARAJAH - CHAIRMAN
IFS CHRISTOPHER LOCKE - CO.CHAIRMAN
IFS SNP DALBIER SINGH - LOGISTICS
IFS STANFORD LIM KUAN YAM - LOGISTICS
CS GINGER LIM - CHILDREN ENTERTAINMENT
LSS ROZANIA - MC
LS LINGESWARAN - T-SHIRT DESIGN

Also, Management IFS John Engkatesoo and Cabin Crew Manager, Mr. Gunalan for their support and encouragement. Thanking also all the players and supporters who came to make the event a truly a “MH” happening.

1) Zulnaim Mohd Zalaludin
2) IFS Mohd Izhar Ibrahim
3) IFS Mohd Yusuff bin Ali
4) CS Edwin Lim Tong Kwan
5) CS Razally Hj A.Rahman

Champions :
IFS Chang Chin Kwang
FS Thiagarajah Nesan
IFS S&P Kamarul Zaman Mahmood - went home midway tournament

1st Runner up
CS Ritchie Chong
CS Nazarudin Hussain
IFS Ian Dewind
IFS Stanford Lim Kuan Yam

2nd Runner up
IFS S&P Rahim Khamis
IFS Management John Engkatesoo
FS Mohd Raihan Abd Satar
FS Khairul Nizam

Plate event Champion
Shukry Ali
CS Shahwal Ahmad
CS Ginger Lim

Plate event 1st Runner up
FS Wan Mohd Hafiz
FS Azli Azuri
IFS S&P Long Heng Chiew

Mishandled Load Office Team has customer concerns at heart

Wed, 28 Jul 2010 15:15:00 GMT

By: Armand & Daphne Ratilal (Malaysia Airlines Customer)

I'm writing to thank you for your help in tracing back my luggage. My wife and I travelled on Jetstar flight 3K 685 on 28 June 2010, and 1 of my 3 pieces of luggage was missing. After reporting it, I received at least 1 phone call a day letting me know that you are still looking for the luggage. Even though there was no update, I am very grateful to hear that we have not been forgotten and that you are continuing to search for it.

Eventually my luggage was found after 3 days (got missent to Hong Kong), and I was very grateful to get it back. Thank you very much for all the phone calls each day updating us with the progress and for finding it in another country for us.

Kind Regards,
ARMAND & DAPHNE RATILAL

Becoming a pilot has changed my perceptions and ideas about life

Tue, 27 Jul 2010 13:40:00 GMT

By: Jothiganesh Subramaniam (Flight Operations)

“Airborne, right turn heading 1-3-0, climb 1000ft, cleared for take-off runway 10”, I read back the clearance as a drop of sweat dripped from my eyebrow to my cheek. The combination of 34 degree Celsius outside temp, my anxiety and nervousness made me sweat like I had a gun pointed to my head!

Power is set, aircraft begins to roll, speed’s building up fast, my heart beat was racing to the sound of the aircraft engine revving up and my palms begin to sweat. There were so many instruments to monitor, so many expectations and reviewing actions to be done. Runaway centreline was disappearing fast beneath the aircraft, as I’m getting airborne. “Are you ok, Joe? U ok” A voice heard over my headset followed by a nudge on my shoulder. I turn to my right, I see my instructor smiling at me. Yes! This is for real! I’m not dreaming! I’m actually flying a plane.

During my training in flying school, 2007

Hi guys, that was my first ever flying experience in flying school. Although I’ve witnessed many take offs and landings from the cockpit of commercial jets like Boeing 737, 777, 747 and Airbus 330, being at the control of an airplane was rather spectacular. For those who have perused my previous entry, that’s right, I got through the cadet pilot program with Malaysia Airlines, leaving my past life as a Flight Steward.

After wet drill and during graduation Batch 17/03

- 1st pic: Bottom left. 2nd pic: Top left. 2003

Here’s the process, after short listing, I was called in for a Psychomotor Test. This is an assessment of your brain-hand-eye coordination, split second thinking, reflex and your ability to understand instructions. Thereafter, a written test was to be taken whereby the applicants are tested on their IQ, Mathematics and English ability. There will also be other questionnaires on the same day meant to assess your personality. I was rather surprised with the accuracy of the test results. Then, the interview and finally the Class 1 medical check up for aviation.

After about 7 months, it was time for 16 of us to be sent to a flying school, where we will gain our basic and initial qualification/licence to be an aviator. At this point, I’m ready to tender my resignation letter as a steward with a big smile on my face. I was overwhelmed with happiness and joy, not only because I’m one step closer to my dream but also I’m still with MH.

My 1st month in flying school

In flying school we are taught many subjects, like the physics of flight, navigation, meteorology and human limitation to name a few. Completing 200 hours by flying in Single, Twin engine aircraft and simulator is part of the training. Doing what I love was fun for me at every moment.

Graduating from flying school 2008

After more than a year of intensive studies and flying at the flying school, we reported back at Malaysia Airlines as Licensed Cadet Pilots. We went through classes to prepare for our entry into the Airline world. At the next stage, cadets would have had a glimpse into hell!!! Eventually, will come through it...ALIVE!! Ha! Ha! I’m talking about the simulator sessions. We experienced the thrill and exhilaration of taking control while facing and handling all sorts of emergencies ever known to commercial flying.

Malaysia Airlines’ Boeing 737-400 Simulator

Line training was in store for us next. We fly the real aircraft, operating commercial flights while receiving further training from the instructor pilots. After all the vigorous and strenuous training and excelling through the stringent standards of Malaysia Airlines, the cadets are now deemed ready to be fully functional and competent, shouldering the trust and responsibilities given by the company to fly hundreds of lives across borders..

Being with MH has given me the opportunity to visit 53 cities in 29 different countries across 6 continents. Becoming a pilot, my perceptions and ideas about many things in life, be it professional or personal, has changed, definitely for the better but it has not changed my general self, nevertheless, it gave a new meaning and flavour to my life. I am grateful to God, family and all my superiors at MH for having been so supportive and encouraging throughout the entire process of my training up to date. I love my job, I enjoy every moment of it and not to mention, the ever changing view from my office’s window ;)

Finally, all the effort and patience paid off…

So guys, for those pursuing the same dream as me, I hope my episode will be of assistance in some or any way. Good luck and always remember; Where there is a WILL, there is a WAY, so never ever give up!!!