Living Malaysian Hospitality

OCC Buka Puasa – 09 Ramadan 1431H

By: Ahmad Yusra Hj Yusof (Integrated Operations Centre)

The special blessed month of 'Ramadan' 1431H was here and the 'Syawal' celebration marks a time of togetherness with family and close friends.

OCC Integrated Ops had organized Majlis Berbuka Puasa to take the opportunity of the Holy Month of Ramadan which encouraged the increased activities on ibadah, ukhwah and silaturrahim amongst us. Family participation was encouraged so that our loved ones can see and appreciate the working environment in OCC as evidenced by quite a number who turned up.

Our Director of Operations, Capt Azharuddin joined us for this event.

1845 - Speeches by Director of Ops, AGM OCC and Manager CDC
1900 - The official opening of OCC Integrated Ops recently renovated Pantry cum Rest Room.
1927 - The breaking of fast
1945 - Maghrib prayer
2000 - Makan time with full of interaction among staff and management
2045 - Isyak prayer followed by special Terawih prayer
2145 - Moreh time with light snack and drink.

This event really demonstrated the true spirit of Ramadan and oneMH among all staff in OCC Integrated Ops which include OCC,CDC,ODC,AO and MCC.

On behalf of the OCC team, we wish all Muslim colleagues, a happy and blessed Eid Mubarak or Selamat Hari Raya Aidil Fitri.

Letter of Appreciation and Compliment to Malaysia Airlines

By: Aneurin (Nye) Bowen (Malaysia Airlines Customer)

I am writing to express my sincere appreciation to Malaysia Airlines and to provide what I hope is welcome customer feed-back on the quality of your services in the air and also your customer support services in relation to Frequent Flyer booking arrangements with Malaysia Airlines.

I am a Gold Frequent Flyer with Malaysia Airlines (Membership Number: MH075176754) and in accumulating nearly 300,000 miles within the last couple of years, am very familiar with your in-flight service, which is always outstanding and truly lives up to your “Malaysian Hospitality” promise. I am a Gold Frequent Flyer with a number of airlines, and it is without hesitation that I place Malaysia Airlines at the very top of my list of preferred carriers. Your in-flight service is outstanding, your on-time departure record is excellent, and your business and first class lounges (particularly the First Class lounge in KLIA which I have used a number of times) are elegantly appointed and professionally managed.

Yesterday (Tuesday 3rd August 2010), for the first time since becoming a Frequent Flyer with Malaysia Airlines, I decided to see if I could use my points for an award booking (for my fiancé and I to attend our wedding in Japan!). I telephoned the Australian contact number listed on your website and was very quickly and efficiently connected to a lady named Margaret who helped me with every element of my inquiry and booking with courtesy, professionalism, and helpfulness (booking reference number is W0WMN). I was really impressed; I sincerely hope Malaysia Airlines realises that this level of customer service is so welcome in a world where it is increasingly difficult even to get any form of customer assistance. An hour or so later I had a follow-up question in relation to my booking and phoned the same number at Malaysia Airlines, and again was quickly connected to a polite gentleman who efficiently and courteously answered my questions. Well done and thank you Malaysia Airlines!! You really have set the benchmark for quality airline customer service standards and have gained a very loyal and satisfied customer.

Yours faithfully,

Aneurin (Nye) Bowen
Director & CEO
Clipper Property Group

PS: My e-Tickets and receipt confirmations for my FF award booking arrived today, 100% accurate.

Bubur Lambuk – A special delicacy served during the fasting month of Ramadan

By: Jude Bong Kee Chuan (Communications Division)

Distributing LSG bubur lambuk at PMIM

Distributing LSG bubur lambuk at SZBAP

How many would know what bubur lambuk is? Well, apart from our Malay colleagues this delicacy might be pretty foreign. Little did I know, bubur lambuk is a Terengganu specialty served during the fasting month of Ramadan? In a nutshell, it is rice porridge cooked with different kinds of herbs, sweet potatoes, fish crackers, dry prawn, beef, chicken, etc. Daun kesum, pucuk manis, pucuk paku that are found growing on peat swamp forest are also used. The taste, yummy!

Children in hangar

Our Communications team recently organized two bubur lambuk handing out sessions on 20th August 2010 in SZB and 3rd September 2010 in SSZ, PMIM. Our Chairman, Tan Sri Dr. Munir Majid, MD, Tengku Dato’ Azmil Zahruddin and senior members of the management were on hand to support this joyous occasion by giving out bubur lambuk in containers to colleagues. Throughout these two events, colleagues of various races helped out in whatever means possible; stacking up containers, setting up canopies, arranging chairs and etc. It wasn’t only our Malay colleagues that got to enjoy this delicacy; colleagues from all races got to receive this delicacy from the senior management themselves.

Chairman, Tan Sri Dr. Munir Majid, MD, Tengku Dato’ Azmil Zahruddin and senior members of the management distributing bubur lambuk at PMIM

This was made possible by LSG Skychefs who so kindly donated the delicacy for both events. All-in-all, there were 3,000 containers! To top this off, LSG provided a variety of food and drinks for the breaking of fast in PMIM, SSZ.

Dato Captain Mohd Fauzi Aziz

Not forgetting the under privileged, the event on 3rd September also included a group of 19 children aged between 8 to 16 years old from Rumah Anak-anak Yatim/Miskin Taman Baiduri Dengkil. They had a blast with a talk by Abdul Latif Sulaiman from Aircraft Maintenance Unit, followed by a visit to Hangar 6 where the children had a rare glimpse of various aircrafts. To add icing to the cake, they were treated to a short tour within the B747-400 aircraft which is currently Malaysia Airlines’ largest in its fleet. At about 4:30pm, the children were ferried to the PMIM where Dato' Captain Mohd Fauzi Aziz gave an inspiring career talk; not forgetting the story of the three pontianaks (malay, for vampire) which got the children laughing their hearts out!

On a whole, both events reflected the multicultural Malaysia we so cherish. This reminds me of the malay phrase, “mengeratkan silaturahim” which in English symbolizes oneness and closeness. If you ask me what we’ve managed to achieve through these two events I’d say without a doubt, 1MH!

Merdeka Day at CCLOPS

By: Long Heng Chiew (Inflight Services, Cabin Crew Line Operations)

Our 53rd Merdeka Day was celebrated by CCLOPS on a moderate scale on the 2nd Floor Flight Management Building. In view of Ramadan only light refreshment was made available for non Muslim crew. It was however still a very joyful celebration.

Flight Management Building was decorated with the Jalur Gemilang to create the Merdeka atmosphere for the occasion. Our Juara Team, Ctrl. Chang Ching Kwang, IFS S&P Amirudin Salleh and me were at FMB from 0645hrs giving out MH Juara’s Malaysian Flag Button to crew who were going for flight.

All flights departing KUL to Domestic, Regional and London were identified as ‘FEEL MH’ Showtime sector. Our team ensured that each flight identified had a ‘FEEL MH’ Showtime pack to create the Merdeka ambience in-flight to delight our esteemed passengers traveling with us on this auspicious day.

We were very fortunate to have with us two young budding photographer, IFS S&P Amirudin son and daughter, to send crew off for flight. We the CCLOP Juara Team on behalf of our Mr. Gunalan would like to say a BIG THANK YOU to everyone who had contributed to the success of this event.